The Terms and Conditions of Sale have been translated into English for the convenience of the user. However, only the French version of these Terms and Conditions of Sale is the definitive version for legal purposes. These conditions are set out to govern the relationship between, on the one hand, Haute Facture SAS, a French corporation with a share capital of €40,000, having its registered office at 3 boulevard Pershing 75017 Paris France, and registered at the Paris commercial registry under number 832 333 637, hereinafter referred to as "Haute Facture", and on the other hand, the internet user wishing to place an order, hereinafter referred to as "the Customer".
These conditions are set out to govern the relationship between, on the one hand, Haute Facture SAS, a French corporation with a share capital of €40,000, having its registered office at 3 boulevard Pershing 75017 Paris France, and registered at the Paris commercial registry under number 832 333 637, hereinafter referred to as "Haute Facture", and on the other hand, the internet user wishing to place an order, hereinafter referred to as "the Customer".
Please read these terms and conditions carefully before placing an order and contact us at email@example.com if you have any questions or require further information.
PRODUCTS AND PRICES :
All products presented in this website are produced by French craftsmen and craftswomen, either as unique pieces, or in a series (both as limited editions and not as limited editions).
Customers’ attention is drawn to the fact that all product images are for illustrative purposes only. The actual appearance of products may differ slightly from the product images due to the Customer’s screen settings and lighting when shooting photos.
Items may have inherent natural irregularities in their finishes, differences in format and/or shades of wood, metal, lacquer etc. due to their craft manufacturing, which cannot be considered as defects. Haute Facture may not be held liable for such irregularities and the validity of the order shall not be affected thereby.
Customers can get more information by contacting Customer Service.
All product prices are in Euros. Whenever VAT is applicable, the amount will be added to the total order price.
The price to be paid is the price displayed on the website the day an order is made.
Product prices do not include shipping costs.
In the case of export sales, the Customer will be responsible for any taxes and custom duties.
SHIPPING COSTS :
Should a Customer wish to use their own carrier, they should specify this when placing their order.
If the Customer asks Haute Facture to select a carrier, a quotation will be sent to them within 2 days after the order confirmation. The Customer will then have 2 days to accept the quotation. If the quotation is not accepted by the Customer within this period, the order shall no longer be valid and the price of the product will not be charged.
Shipping costs can be significant. They vary according to the product, and include all logistics costs, protection and/or packing, transport and insurance.
Preconditions: The Customer declares that they have ensured that the ordered items can physically fit in the room of their choice. They will therefore check that all openings, stairs, doors, windows etc. are large enough to allow for delivery. In particular if a freight elevator is needed to carry out the delivery of the goods, the Customer must ensure that they have one available at the time of delivery. Should this not be the case, no order cancellation will be accepted and all additional costs will be charged to the Customer. The same rule will apply if the Customer is not present on the scheduled delivery date.
The Customer declares that they have read and accepted these terms and conditions before placing their order. In confirming their order, the Customer acknowledges that they accept these terms and conditions.
Once an item has been placed in the shopping cart, the Customer must confirm their order. At this stage, they can change or cancel it. Once the Customer has confirmed their order online, they will then proceed to payment meaning they agree to enter into a contract.
Haute Facture will not be able to confirm orders that are incomplete or inaccurate or if the ordered products are unavailable. Should that be the case, the Customer will be informed by email.
TERMS OF PAYMENT :
Customers are reminded that once they have confirmed their order they accept an obligation to pay the stated price.
Payments may be made by credit card, check or bank transfer. Accepted credit cards are: Carte Bleue, MasterCard®, Visa®.
Following payment, the Customer will be sent an order confirmation email.
When paying by credit card, the bank will request personal information from the user to verify the identity of the cardholder and to validate the transaction.
When submitting their order the Customer guarantees to Haute Facture that they are in good standing with the card issuer.
The sale will be considered complete once the funds are received in Haute Facture's bank account.
DELIVERY OF GOODS:
Haute Facture will indicate a provisional delivery date when providing the Customer with the estimated shipping cost.
If the Customer has chosen to use their own carrier, they will have 30 days to collect the goods from the pickup date scheduled when placing their order.
When receiving the goods, whether the Customer has used their own carrier or that of Haute Facture's, it will be the Customer's responsibility to check compliance with the order, to inspect the general condition of the package for damage in the presence of the deliveryman, and also to check carefully the product itself, and, if appropriate, that the item is functioning correctly.
Should there be any problems, the Customer must refuse the package and/or note his/her specific reservations on the carrier's dispatch/delivery note, giving all details and attaching relevant photos. Shipping and delivery insurance will not apply where no reservations are specified. Where necessary, the Customer will inform Haute Facture immediately.
WITHDRAWAL RIGHT (cooling off)
Under Articles L221-18 and seq. of the French Consumer Rights Act, Customers are entitled to cancel their contract, but only if they exercise this right no longer than 14 days after the day on which goods are received.
However, please be aware that the Customer can only be refunded if all the following conditions are met :
- the product has not been made to order or to measure,
- the product has not been altered, damaged or has suffered any handling damage likely to prevent its resale as new,
- the product is returned within 14 days of receipt in perfect condition, in its original packaging, accompanied by the original invoice and shipped under the same conditions of packing and protection as when it was first dispatched.
The costs of returning goods are the Customer's responsibility.
Should the Customer wish to exercise their right to cancel, they will find in the Appendix to these Terms and Conditions, the standard cancellation form, accompanying the contract, which they need to copy and send to Haute Facture by mail or email with a copy of the invoice.
The product concerned must be returned within the 14-day cooling-off period and sent to the pick up address specified in the delivery note.
The Customer will be refunded the payment made for the returned product which is the subject of a cancellation, within 14 working days from when the Customer informs Haute Facture of their decision to cancel their contract.
The refund may be delayed until the receipt and verification of the Product(s) returned.
RETURNS / AFTER SALES SERVICE:
These provisions apply only if an item is proven faulty; they do not apply when the fault results from improper handling or incorrect use of the product by the Customer.
If a product is faulty, the Customer may return it to Haute Facture for after sales service. Before sending the product, the Customer agrees to send an email to firstname.lastname@example.org with a photo of the damaged product accompanied by the invoice and a note explaining how it was damaged in order to see if the product can be repaired.
Haute Facture will confirm by e-mail whether or not the product can be repaired or may be exchanged and whether it may be returned or not.
It will be the Customer's responsibility to ensure that they have proof of shipment of the returned item which implies that the items are returned by means providing definitive date tracking.
The return of goods is at the expense and risk of the Customer. The Customer is therefore advised to declare the value of the goods and take out insurance covering these risks. The Customer is advised to return them as registered parcels.
The return address should be the pick up address specified by the shipper, unless otherwise stated by Haute Facture.
Upon receipt of the product returned under After Sales Service, and provided the product can be repaired or exchanged, Haute Facture will return the product at their own expense after repair.
If a faulty item returned to Haute Facture cannot be repaired, a replacement with an identical item from the catalog, if available, or a full refund will be sent to the Customer.
The website is the property of Haute Facture. It is protected by national laws and international treaties relating to copyright.
All intellectual property rights relating to the Site, the overall concept of Haute Facture’s activities, and to their original and innovative character, shall remain at all times the property of Haute Facture's (or are used under license by Haute Facture), without exception. This includes: intellectual property rights over original or innovative texts, literary and artistic production, graphic and audiovisual creations (including photographs), information technology developments, HTML developments and other works of the mind and, more generally, any creations likely to be protected by intellectual property law such as images, logos, text formatting, graphic design, structure, ergonomics, color schemes, typography, fonts, basic graphic elements, graphic organization of screens, layout, backgrounds, and the visual identity of the site.
The Customer undertakes not to directly or indirectly infringe any rights of Haute Facture, their website or the rights of Haute Facture.
These terms and conditions will be governed by French law.
The Customer submits to the exclusive jurisdiction of the Paris Courts (France).
In compliance with French Data Protection Laws no. 78-17 of 6 January, 1978 regarding Information Technology, Data Files and Civil Liberties, the processing of personal data collected on the site is subject to declaration by the CNIL (French Commission for Information Technologies and Civil Liberties).
The Website user has the right to access, modify, rectify and delete any individual data about them. To do so, they should send an email to email@example.com.
In case of any complaint, the user should specify their first and last name, address and, where applicable, their user number. They must also attach a proof of ID/identity.
Some pages of the website may sometimes include electronic images or "web beacons", which make it possible to count the number of visitors to the page. In case of any complaint, the information collected through these tags is anonymous and simply allows the compilation of statistics on the use of certain pages of the site in order to better serve our users.
CONSUMER DISPUTE RESOLUTION :
The Customer may use the consumer dispute resolution service for any disputes regarding an order by contacting AME at the following link
PLATFORM FOR ONLINE SETTLEMENT OF DISPUTES:
The European Commission has set up a platform for online dispute resolution between consumers and professionals in the European Union, accessible at the following link:
V1. May 15, 2018
APPENDIX: WITHDRAWAL RIGHT (OR COOLING OFF) FORM TO SEND BY EMAIL OR MAIL
Email address : firstname.lastname@example.org
Postal address : Haute Facture, 3 boulevard Pershing, 75017 Paris, France
Subject : Formulaire de rétractation :
I hereby give notice that I wish to cancel my contract of sale for the following goods:
Order Reference Number :
Name of the product(s):
Name of the Designer(s):
Ordered on :
Received on :
Customer's First and Last name :
Customer's address :
Customer signature (only when sending this form in hard copy/paper form)
Enclose copies of: invoice and delivery note with photos if reservations were made on the delivery note.